Most broadband services can be ordered online via our website. Existing customers can also order & modify some services via the OntheNet Toolbox, without the need to complete a form.
Below you will find forms for ordering and modifying other services with OntheNet. These forms can be filled in on your computer and then printed for signing. Once completed please scan and email or fax/post all pages to OntheNet.
Please contact our Sales Team if you need any assistance to submit an order.
- To order a new service complete the Order Form for the type of service required.
- The Order Forms are also used for relocating OntheNet services to a new address or telephone line.
- To modify an existing service (eg change plan or add/remove options) complete the relevant Plan Change/Modification Form.
- To change plan type (eg Business to Personal) complete the Plan Change Form for the type of plan you would like to change to.
Please ensure you have read the OntheNet Terms & Conditions before placing your order.
Broadband Forms
Most broadband services can be ordered via this website. ADSL, Naked DSL and nbn™ plan changes requests can be submitted via the OntheNet Toolbox. If you need to modify a Private Links service please contact our Sales Team.
VoIP Forms
Personal Prepaid VoIP Order Form
Order a new service.
Personal Prepaid VoIP Porting Authority Form
Port an existing phone number to a Personal Prepaid VoIP service. You must have an active Personal Prepaid VoIP service before completing this form.
Business Phone
Business Phone Modification Form
Business Phone PLUS
Business Phone PLUS Order Form
Order a new service.
Business Phone PLUS Modification Form
Business VoIP
Business VoIP Order Form
Order a new service.
Business VoIP Modification Form
Hosted PBX
Business VoIP with Hosted PBX Order Form
Order a new service or add Hosted PBX to an existing Business VoIP service.
Business VoIP with Hosted PBX Modification Form
Porting Authority Forms
You must have an active service before completing these forms.
Porting Authority Form – Simple Port
Port an existing phone number to a Business VoIP or Business Phone service.
Porting Authority Form – Complex Port
Port an existing phone number or number range to a Business VoIP or Business Phone service.
Porting Authority Form – 1300/1800
Port an existing 1300 or 1800 number to a Business VoIP or Business Phone service.
Hosting Forms
Domain and Hosting Order Form
Order a new Domain Name and/or Domain or Web Hosting. Note: If Hosted Exchange is required the Hosted Exchange Order Form must be completed.
Domain and Web Hosting Modification Form
Existing OntheNet customers can use this form to order hosting for an existing Domain Name or to modify existing Domain or Web Hosting services.
Hosted Exchange Order Form
Order Hosted Exchange for a new or existing Domain Name. Note: If the Domain Name is to be registered by OntheNet the Domain and Hosting Order Form must be completed as well.