OntheNet customers can log into their toolbox and if eligible, will be able to place an order.
OntheNet will email customers when the FTTP upgrade is available.

Yes absolutely! Here’s how:

1. Check your address on our web site to confirm availability and plans offered.
2. Place an order on the OntheNet website to transfer your nbn^tm service to OntheNet.
3. Once your FTTN or FTTC service has been transferred to OntheNet, you can then place an order via your toolbox for your FTTP upgrade with $0 install!

1. OntheNet will make an appointment with you for nbn^tm to visit your premises to determine where they will run the new Fibre line and place the new Connection Box.
2. nbn^tm will install the Fibre and Connection Box over the following days/weeks.
3. OntheNet will let you know when nbn^tm have finished and can help make some minor changes to your modem to cut you over to your shiny new FTTP service!

Please note: Your previous FTTN or FTTC service will remain active and billed until you advise OntheNet to cancel it.

The nbn^tm contractor performing the install will advise what they include, this is usually installing the FTTP and Network Connection Box into your garage or a room nearest the street.  You can install/connect your hardware at this location and incur no further cost. You will need a power point at this location.

A small number of customers want the new service endpoint located beyond what nbn^tm include:

• Option 1 is to have nbn^tm complete the install as above and then have an Ethernet cable run to the desired end point by a third party cabler at a relatively low cost.
• Option 2 is to pay a higher cost for a third party cabler to perform preliminary works so the Fibre and Network Connection Box can be installed at the customers desired endpoint, with nbn^tm completing the fibre install at no further cost.

Another alternative for residential customers is to connect wirelessly via Mesh Wifi devices to where the nbn^tm Connection Box is installed. This is likely to provide best coverage across the home at relatively low cost.

Yes. Many customers use family, friends or IT suppliers to help complete this cutover task which can take days to organise and complete.

OntheNet won’t cancel your old service until you advise cutover is complete.  We don’t want to cut you off prematurely!

Please email accounts@onthenet.com.au to confirm cutover is complete and you are using the new FTTP service.