You will need to use Multifactor Authentication when logging into the Toolbox unless you select the option to trust this device for 30 days which means you will only be asked for a code once in a 30 day period. This is not recommended if you are using a public device or device owned by someone else.

An authenticator app is a mobile application that generates a one-time code that resets every 10-30 seconds. These apps can be downloaded from an app store and are usually free of charge. We recommend ‘Google Authenticator’ or ‘Microsoft Authenticator’.

Other applications are available, please refer to the app’s user guide for assistance.

To set up and login, you will need to follow these steps:

1. When logging into the toolbox with an email address for the first time, it is advised you login using a computer or tablet so you can use your phone to scan a QR code later. If you can only use your phone or if you don’t have a phone, see other options in this FAQ for assistance.
2. When you are asked to set up Multi-factor Authentication. Download an authenticator app to your mobile phone if you haven’t already done so. Click here to see how.
3. During the setup, you will be asked to scan a QR code and enter a one-time code:
   • If using Google Authenticator: Press the plus (+) symbol in the bottom right and tap “Scan a QR code”.
   • If using Microsoft Authenticator: Press the plus (+) symbol in the top right, then select “Personal account” and then tap “Scan a QR code”.
   • Note: if this is the first time you have used this app, you will be asked to give the app permission to use the camera. You will also be asked to sign into your Google Account. This is recommended if you have an account, otherwise tap “use google authenticator without an account”.
   • If you are using a different Authenticator app, please check that app’s user guide on how to add a new account.
4. Your camera will now be active, aim your camera at the screen and scan the QR code given.  This will add “OntheNet Account” to your chosen Authenticator app and show a code next to it, type this code into the one-time code field.
   • Remember that this code changes every 10 to 30 seconds, if you are not a confident typer, we recommended you wait for the code to change to give you more time.
5. Once the above has been completed, you will now be logged into the toolbox.
6. Do not delete the Authenticator after following these steps as you will need it for future logins.

The next time you log in, you will only be asked to enter the code given by your authenticator app, you wont have to scan the QR code again. You will also be given an option to trust this device for 30 days. This is not recommended if you are using a public device or device owned by someone else.

It is advised that you first log in using a computer or tablet so you can use your mobile phone to scan the QR code when setting up Multifactor Authentication.

If this is not possible, you can add the OntheNet Toolbox account to your Authenticator app of choice by entering a code. Here is how you do this:

1. When you see the QR code screen, tap on the “Trouble Scanning?” button.
2. You will be presented with a code. Copy that code using the Copy Code button or write it down.
3. You will need to use Google Authenticator for this to work, Microsoft Authenticator does not have the functionality.
   • Google Authenticator:
     1. Tap the plus icon in the bottom right and tap on “Enter Setup Key”.
     2. Type OntheNet Toolbox in ‘Account name’ and enter the code you copied into the ‘Your key’ field.
     3. Leave everything else as is and tap ‘Add’.
     4. Copy the 6 digit code and go back to the MFA setup screen. Hint: Holding your finger down on the 6 digit code will copy it allowing you to paste into the code field.
     5. Enter the code and tap continue. You will now be logged in.

Tablet devices also have access to App Stores and can be used if available.

Otherwise, there are PC applications that can work. One example is an application called ‘Authy’. Click here to see their website.

To set up Authy:

1. Download the application, it should run automatically. If not, find and run the downloaded file.
2. Authy will require you to set up an account, follow the steps on screen. Your Authy account is not connected to your Toolbox.
   1. The application will first ask for a mobile number.
   2. It will next ask for an Email address.
   3. To complete the install, Authy will need to send you an SMS or email with a code. Follow the on screen steps to do this.
3. Once complete you will be at the home screen in Authy.
4. Follow the steps on this webpage to login to your Toolbox.
5. When you arrive at the QR code step, click ‘Trouble Scanning’ and you will be given a string of letters and numbers, click ‘Copy Code’ to copy it.
6. Go back to Authy and click the plus symbol (+) to add an account.
7. Paste in the sting of letters and numbers and click ‘Add Account’.
8. Enter an account name and colour code in the next screen and click save (leave other settings as they are).
9. You will now be shown a 6 digit code similar to a mobile phone, enter that code into the toolbox when prompted.

Please contact us if you require assistance.

If you lost your phone or simply require your Multifactor Authentication to be reset, please contact our accounts team on 07 5553 9222.

Sometimes, the time on your Authenticator app or phone can fall out of sync with the MFA server.  Follow these steps to correct this:

Google Authenticator:

1. Tap the three dots in the top right and tap “Settings”.
2. Tap “Time correction for codes”.
3. Tap “Sync now”.

Microsoft Authenticator:

This app uses your phones time to sync, you will need to go to the time and date settings of your phone and ensure it is set to automatic.

Your computer’s date and time also needs to closely match your phone for the one-time code to work. If the date and time on your computer is incorrect, follow these steps to correct it:

Windows PC:

1. Right click the time in the bottom corner of your screen.
2. In the menu that appears, click ‘Adjust Date/Time’.
3. In the next menu, turn on the setting labelled ‘Set the time automatically’,
4. If that setting is already on, try turning that setting off and back on again to reset it.

Mac:

1. Click the Apple symbol in the top left then click ‘System Preferences’.
2. Click ‘Date & time’ to open time settings.
3. Turn on the setting labelled ‘Set date and time automatically’
4. If that setting is already on, try turning that setting off and back on again to reset it.

If the above does not work, you should close out of the login screen and the Authenticator app and try again. Rebooting your devices might also help.