| Primary DNS server | 203.22.124.73 (or auto assigned) |
| Secondary DNS server | 203.10.89.3 (or auto assigned) |
| NTP server (Network Time Protocol) | ntp.onthenet.com.au |
| Username (Queensland) | username@dsl.onthenet.net |
| Username (outside Queensland) | username@dsl.the.net.au |
| Encapsulation | PPPoA + VC MUX or PPPoE + LLC |
| Authentication method | CHAP or PAP |
| PVC settings (VPI/VCI) | 8 / 35 |
| Username | username@nbn.onthenet.net |
| Encapsulation | PPPoE |
| Authentication method | PAP |
| Interface type FTTB & FTTN only |
VDSL |
| VLAN ID For “National” plans using HFC, FTTC, FTTB or FTTN. |
100 |
Basic Settings
| Codec | G711A, G711u |
| SIP server | Personal VoIP: sip.onthenet.com.au Business VoIP: sipb.onthenet.com.au |
| Proxy required | Personal VoIP: sip.onthenet.com.au Business VoIP: sipb.onthenet.com.au |
| Incoming port | 5060 |
| Outbound proxy | N/A |
| Outbound port | Auto or N/A |
Authentication
| Username | Line ID or SIP Trunk ID as per your service details |
| Password | Password as per your service details |
Advanced Settings
| Registry Expiration Time | 540 seconds |
Common Faults
The following is a list of common faults we encounter in troubleshooting. This may help you to identify configuration issues.
- ALG firewall not enabled
- NAT not passing from router to ATA device
- UPNP not enabled on the router
- Locked firmware on device from 3rd party VoIP provider
- Incorrect RFC standard set i.e Voice Only, as opposed to VOIP RFC standard
- Authentication lockout from too many incorrect attempts
| Email address | username@onthenet.com.au |
| Username | username (as per your Service Details) |
| Password | The email account’s password (as per your Service Details) |
| Incoming Mail Server (IMAP or POP3) | mail.onthenet.com.au |
| Outgoing Mail Server (SMTP) | mail.onthenet.com.au |
| Incoming Port if IMAP | 143 |
| Incoming Port if POP3 | 110 |
| Outgoing Port (SMTP) | 587 |
| Outgoing Username and Password | Use same settings as Incoming Mail Server |
| Webmail | https://webmail.onthenet.com.au |
| Email address | username@yourdomain.com.au |
| Username | username@yourdomain.com.au |
| Password | Your email account’s password |
| Incoming mail server (IMAP or POP3) | busmail.onthenet.com.au |
| Outgoing mail server (SMTP) | busmail.onthenet.com.au |
| Incoming Port if IMAP | 143 |
| Incoming Port if POP3 | 110 |
| Outgoing Port (SMTP) | 587 |
| Outgoing Username and Password | Use same settings as Incoming Mail Server |
| Webmail | https://busmail.onthenet.com.au |
| Exchange Webmail Address (often referred to as OWA) | https://hx.the.net.au/owa |
| Exchange Control Panel | https://cloudpanel.the.net.au |
| POP3 incoming mail server | pop3.hex.the.net.au |
| IMAP incoming mail server | imap.hex.the.net.au |
| Outgoing mail server | Please use your internet providers SMTP server or use hex.the.net.au with SMTP Auth. OntheNet customers: mail.onthenet.com.au |