PBX is an acronym for ‘Private Branch Exchange’.  A PBX controls all the inbound and outbound phone calls for your business, as well as internal calls. Rules created to route inbound calls can start simple and scale to be quite complex as your business and volume of calls increase.  Modern PBX’s like 3CX can manage more than just phone calls.  3CX Agents can now also handle the night switch,  live chats, calls from your website and Facebook messages without compromising staff privacy, and enable conference calls using virtual extensions.

Business Phone PLUS is a premium business phone software solution powered by 3CX using your Mobiles, Laptops, PCs, Headsets, IP-Desk phones etc to create a ‘virtual Office’ and connect all your staff to each other and to your customers, via OntheNet’s SIP Trunk. Business Phone PLUS includes unlimited standard calls, the highly sophisticated 3CX Pro PBX and hosting of your PBX at OntheNet’s Gold Coast data-centre.

No, these are not essential as you may use your existing mobiles, laptops and headsets if you have them.

If you wish, OntheNet can demonstrate, recommend and supply an appropriate range of HD Audio Yealink handsets and Yealink headsets.  Note that with Business Phone Plus, your staff who were previously each assigned a dedicated phone extension don’t need their own dedicated  line nor do they need a new handset.  For example, a staff member could be assigned one extension linked to their mobile and another linked to their laptop at no extra cost.  So when planning, be aware you can use any combination of your existing mobile phones with the 3CX app, any new Yealink handsets, any compatible headsets or any PC with the 3CX Windows client App. The number of devices or hardware used by staff have no impact on the plan price.

Yes it will.  Business Phone PLUS  includes Mobile phone Apps (IOS & Android) for anyone in or out of the office. Staff have the alternate option to use a PC or Mac web browser or a 3CX Client interface from anywhere, provided they have an Internet connection.  A good headset is advisable for clear communication.

The tiered pricing structure for Business Phone PLUS is unique and based on the number of Simultaneous Calls (SC’s) active in the PBX at any one time.  3CX maintains a total count of inbound calls, internal calls, calls waiting in a queue and outbound calls.  Should the total Simultaneous Calls reach the number selected in your plan, subsequent callers (in or out) will hear an engaged signal. OntheNet will routinely report to your Admin whenever this occurs and advise if a plan upgrade is required.

Yes, plan upgrades can be done at any time on a pro-rata basis.  The monthly fee will be changed and a higher rate applied from the day of change.

3CX only allow downgrades to occur at each annual review.  OntheNet will email reminders well in advance when reviews are due however, once the licence is renewed it can not be downgraded until the next annual review.

Absolutely! If your business needs the extensive features of 3CX Pro then OntheNet Business Phone PLUS will work for you.  OntheNet also offers a budget Business Phone Plan which is another monthly priced product that includes a rented handsets with fewer features.  Business Phone would be more affordable for a smaller business with 6 or fewer extensions.

Yes, it is available 24/7.  The web portal is comprehensive and OntheNet’s technical support team are available to assist.

OntheNet’s establishment fee covers a one-time setup of your phone system as you want it.  Our first priority is to make it very similar to your old phone system then you can start adding all the new features one by one.